Overview
8x8 (formerly known for VoIP and business phone, now positioned as XCaaS — eXperience Communications as a Service) blends UCaaS, CCaaS, and CPaaS into a single platform. Its CPaaS APIs (SMS, voice, chat apps) are part of a broader contact-center story rather than a developer-first surface.
Where 8x8 is strong
- Single platform for UCaaS, CCaaS, and CPaaS — useful for buyers consolidating vendors
- Strong contact-center product with built-in analytics and quality management
- Established enterprise install base
Where to be careful
- CPaaS APIs are a secondary surface, not the core product
- Less appealing for developer-first teams building from scratch
- Per-seat pricing dominant rather than per-minute usage
Best fit
Enterprises consolidating UCaaS, CCaaS, and programmable communications under one vendor.
Frequently asked
What is XCaaS?
8x8's term for an integrated UCaaS + CCaaS + CPaaS offering. It is a marketing label rather than an industry-standard category.
Editor's Note · pricing
The $0.0110/min voice figure above is the lowest published rate at time of writing. Effective price varies by destination, volume, carrier surcharges, and contractual terms. Always confirm directly with 8x8 before relying on these numbers for procurement decisions.